by Kenyotta Boone | Jan 10, 2026 | Uncategorized
When leaders talk about AI in customer service, they usually talk about speed, efficiency, and scalability. They rarely talk about the cost of replacing human connection. This is the story of how a well-known appliance company lost my business forever — not because...
by Kenyotta Boone | Jan 2, 2026 | Uncategorized
If you’re reading this, you’re one of the 1,472 leaders who subscribed to Leadership Scoop before I went quiet in October — and I want to start by saying thank you for staying. We’re back with a new name and sharper focus. Leadership Pulse reflects what today’s...
by Kenyotta Boone | Oct 13, 2025 | Uncategorized
The Hidden Leadership Crisis Undermining Business Growth At Piercing Strategies, we’re seeing a pattern across industries: succession plans are stalling.High-potential employees who should be eager for advancement are instead hesitating—or opting out entirely. And the...
by Kenyotta Boone | Oct 1, 2025 | Uncategorized
67% of leadership development initiatives don’t survive their second budget cycle—not because they fail, but because they can’t prove value in financial terms. The solution isn’t better programs; it’s better business cases. Stop positioning...
by Kenyotta Boone | Sep 22, 2025 | Uncategorized
Walking through the halls of the DC SHRM conference—themed “People First: Elevating the Employee Experience”—I encountered a statistic that stopped me in my tracks. According to PWC research, 94% of executives believe their organizational culture is...
